Policies

Refund Policy
Tickets purchased online are for the chosen date and time. All sales are final. No refunds, transaction cancellations or exchanges will be issued for date/time changes. Prices are listed in US dollars.

Birthday party deposits are non refundable.

Privacy Policy
We respect your privacy and are committed to protecting you. We may collect personally identifiable information when you visit our location or our website. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personal information to anyone. To view our privacy policy, click here.

Security Policy
Our Tokenization software encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet. This software replaces sensitive information with a non-sensitive equivalent, referred to as a token, that has no extrinsic or exploitable meaning or value.

Delivery Policy
The purchase of tickets online can be printed out at the time of purchase and redeemed at Rare Air for the indicated hour purchased.